Have you ever placed an order online and checked your email inbox for a confirmation email, only to find nothing there? 

It’s a stressful experience. Without that confirmation email, you have no way of knowing for certain whether your order actually went through. 

This is one of the reasons people like shopping on Amazon: they know they can always expect an immediate confirmation email and regular updates about their order status. There’s no sitting around wondering about what’s happening behind the scenes. 

Precision machining customers deserve a similarly transparent and seamless experience. That’s why, at Focused on Machining, we have a clear process for confirming receipt of all POs.

Our Process for Confirming Receipt of Precision Machining POs 

When you submit a PO for our precision machining services, here’s what you should expect to happen: 

1. We’ll respond with an initial email confirming that we received your order and are in the process of inputting it into our system. 

2. We’ll respond with a final email confirming that the order is in our ERP system, material is on order, and the project is moving forward. 

What should you do if you don’t receive either or both confirmation emails? 

While our robust internal processes rarely let us down, any shop will tell you that miscommunications can and do happen, especially regarding PO processing. We set the expectation up front that we always confirm receipt of POs so that if, for any reason, you don’t receive either or both of the emails, you know to check in with us. 

Here’s a general rule of thumb to follow: if you don’t receive an email confirming that your order has been placed within 2-3 days, reach out to us! 

Best Practices for Submitting a PO to Focused on Machining

When you work with Focused on Machining, you might be in contact with various people in the time leading up to submitting your PO. Maybe you speak with an estimator after you request a quote or interact directly with our president, Justin Quinn. So, you might be wondering who to contact when you’re ready to submit a PO. 

Here’s a general rule of thumb to follow: always submit POs to orders@focusedonmachining.com.

The simple reason is that multiple people on our team are checking this inbox throughout the day. Response times are fast, and the risk of your submission falling through the cracks is minimal. In contrast, if you send your PO to Justin, there’s a good chance he’s busy and might not be able to respond immediately. 

When in Doubt, Communicate 

When in doubt, communicate with us! We highly value communicating with customers and are never bothered when a customer checks in with us at any point in the manufacturing process. You deserve to know what’s going on with your project. Furthermore, we’re committed to being open and transparent about the status of your order—whether the news is good, bad, or somewhere in between. 

We aim to establish an open communication policy with each customer from the get-go because good communication early on prevents issues down the line. 

Request a quote to discuss your next precision machining project!